Villento Casino UK

Licensed and Regulated

Our licence number with the Kahnawake Gaming Commission is 00972.

Independent auditors publish the results of our random number generator through eCOGRA, so the results are open to independent scrutiny.

Inside the casino software, PlayCheck records your wagering and game history, and Transaction History lets you track your banking at any time.

Payment details travel encrypted whenever you transact with us, and personal data is protected with encryption, tokenisation and password protection.

Operator

We are managed by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands.

For personal data, our data controller is Apollo Entertainment Limited, 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta. If you are unhappy with how we handle your personal information, our data protection team is your first contact, and if we cannot resolve it, you can complain to the supervisory authority in your country.

Verification documents are held in confidence and kept for five years after an account closes, or longer where a regulator requires it. Personal data leaves the European Economic Area only for countries with an adequate level of legal protection or under safeguards such as certification schemes.

Playing in the UK

Every player carries sole responsibility for the legality of online gambling in the country where they live or are located, and our services are never meant to help anyone break local law.

Banking thresholds are quoted in US dollars, and our bank transfer fee schedule also lists pounds.

Wherever you play from, if registration details turn out to be incorrect or incomplete, the account can be suspended until verification is finished. Where verification cannot be completed, we may close or suspend the account and, at our discretion, confiscate or refund balances including winnings, or void deposits.

Minimum Age

We accept only players older than 18, or players who have reached the legal age of majority in their jurisdiction where that age is higher. Minors may not play under any circumstances. Any account found to belong to a player under the legal gambling age is terminated, and accrued winnings are forfeited to the Kahnawake Gaming Commission.

How to Unlock the Bonus

Bonuses from your first and second deposits carry a 200 times play-through before the bonus balance converts to cash. From the third deposit onward, each bonus carries a 30 times play-through. As an example, a $100 bonus from your first or second deposit, played on slots at full contribution, needs roughly $20,000 in wagers before a withdrawal.

Game type	Contribution to wagering
Slots	100%
Table games such as poker, blackjack, roulette and baccarat, parlour games and all other game types	2%
All Live Casino games	2%
All Aces Video Poker and Flippin' Awesome Shields of Asgard	0%, and no loyalty points earned
Double-up features on any game	0%

Wagers from both your cash and bonus balances count toward play-through. The bonus balance itself cannot be cashed in, only wagered.

Before your third deposit, each stake is split between cash and bonus balances in proportion to their sizes, and winnings return in the same ratio. You can withdraw the cash part at any time during the first two deposits, but doing so resets the bonus balance to zero, including bonuses not yet credited for those deposits. From the third deposit, stakes come from cash first and the bonus balance is used only when cash runs out.

After the third deposit, any winnings that would push the bonus balance above the total of your bonus amounts move to your cash balance. If you redeem a new bonus before making a deposit, the earlier wagering requirement carries over. Bonuses that remain unused for more than 60 days from registration are forfeited, and a bonus counts as used once its wagering requirement is met.

Promotion Rules

Each promotion can be claimed once per person, device, household, family, physical address, email address, financial account or shared network such as a library, workplace, university or school. Winnings from a repeat claim are confiscated and the account closed.

Unless a promotion says otherwise, two promotions cannot be combined, and promotions apply only to deposits and wagers at our casino. We honour only promotions advertised on our own casino site, and offers issued by any other party, affiliates included, may not be recognised.

If the card, e-wallet or financial account used for a sign-up bonus deposit is not in the account holder's name, winnings from that bonus can be voided.

Until a bonus has been fully played through, a single bet worth 25% or more of that bonus counts as irregular play. On roulette, a single bet means all chips on the table when the wheel spins.

Irregular play also covers using double-up to raise bet values, even-money bets on Sic Bo, Craps and Roulette, starting a game feature after the bonus balance that built it reached zero, withdrawing deposits before the linked bonus is redeemed, using autoplay to meet wagering, and minimum-risk, zero-margin or hedge betting.

An account used only to collect offers without any risk to personal funds has all promotional redemptions suspended until real-money play is shown over time. We may also remove the sign-up offer and further promotions, with notice, where activity is designed to take advantage of our offers. Our employees, officers and directors, those of our associated companies, and their direct families are not eligible.

Withdrawals

Once you request a withdrawal, the funds stay pending for 48 hours and are then processed on the following business day. Until the withdrawal has been processed, you can reverse all or part of the withdrawal back into your casino balance, and money you reverse is your responsibility.

Withdrawal method	Minimum withdrawal	Time to arrive after processing
Visa and Mastercard	$50	3 working days
E-wallets	$50	1 to 3 working days
Direct bank transfer or wire	$300	6 to 10 working days

The first withdrawal to a method you have not used for payouts before goes through extra security checks that can take 5 to 7 working days. In many cases we are obliged to pay withdrawals back to the financial accounts you used to deposit.

After a deposit or before a withdrawal, we may ask for a valid passport, driving licence or government-issued identity card, a bank statement or utility bill no older than three months that confirms your address, and proof that you own your payment method. Where needed, these documents may have to be certified by a registered notary or another registered professional. A withdrawal is not processed until identity verification is satisfactorily completed.

Minimum and maximum limits per transaction, day, week and month vary by country and withdrawal method. Daily limits set by banks, card schemes and payment processors can mean larger wins are paid in portions over successive weekdays. Players whose winnings are substantially greater than their total purchases across all Casino Rewards partner casinos can withdraw up to $4,000 per week, a figure we may raise or lower at our discretion.

We may also run source of funds and financial account checks. Not complying with these requests allows us to void winnings, restrict deposits and withdrawals, confiscate balances and lock the account indefinitely. False or misleading documents are not accepted, and a failed verification can end the account or the withdrawal request. Money owed to us through chargebacks or disputes may be deducted from winnings before payout.

After we release a payment, the time it takes to reach your account depends on the method, the processor and your bank.

Fees

We do not charge you for deposits. Payment providers, intermediaries or your own bank may add their own transaction fees, and those charges sit outside our responsibility.

Direct bank transfer is the only withdrawal method with a method fee from us.

Direct bank transfer amount	Fee in US dollars	Fee in euros	Fee in pounds
Under 3,000 units	$50	€35	£30
Over 3,000 units	$100	€70	£60

For US-dollar withdrawals, the threshold is $3,000.

A withdrawal paid in a currency other than your account currency is converted at the average daily interbank rate plus a 2.5% conversion fee. Casino balances, including pending withdrawals, earn no interest, and using our systems for currency exchange arbitrage is prohibited, with any such gains forfeited.

Self-Exclusion and Account Limits

You can set daily, weekly and monthly deposit limits by contacting our support team, who will talk through the options with you. Raising or removing a limit is not immediate and only takes effect after 24 hours.

Self-exclusion runs for six months. To start it, speak to our support team first, then send a written request by email from the address registered on your casino account. Self-exclusion is in force only once we send a confirmation email back to that address, and once applied it cannot be reversed. If you are in any doubt, discuss your situation with a gambling help group before you commit.

When you self-exclude, self-exclude with any other gambling operators where you hold accounts as well, and submit a Comprehensive Self-Exclusion request to the Kahnawake Gaming Commission. Please do not open new accounts during a self-exclusion. We work to identify them, and we cannot be held responsible for play on accounts opened to get around our systems.

If reopening an account looks unwise or unhealthy, we can close it permanently, and we may start an exclusion ourselves where we have reason to believe a player has a gambling problem.

Support and Resources

We provide a self-assessment test and point you to the National Council on Problem Gambling and Gamblers Anonymous. We also list the filtering programs Cyberpatrol, Cybersitter and Netnanny.

During verification, we may ask about the extent of your intended gambling.

Cool-off Period

A cooling-off period lets you step away for anything from 24 hours to six weeks.

Email Support

Email reaches the same round-the-clock support centre. Card deposit problems can go to the support centre or to our banking team, and questions about your personal data go to our data protection team.

Complaints and Disputes

Any claim or dispute about past or current transactions starts with our support centre. If we cannot settle it, we refer the dispute to eCOGRA as our Alternative Dispute Resolution entity, and its decision is final once every party has been fully heard.

Complaints of any kind must reach us within six months of the issue. You can also complain directly to the Kahnawake Gaming Commission by email.